Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of giantlockbox.com and any purchase of shipping containers, container modifications, or related services from Giant Lockbox (“Giant Lockbox,” “we,” “us,” “our”). By using the site or reserving a container, you agree to these Terms. If you don’t agree, please don’t use the site.

1. Acceptance of these Terms

By accessing the site, submitting a reservation, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Refund & Returns Policy. Together, these documents form the agreement between you and Giant Lockbox.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract in your jurisdiction. If you are placing an order on behalf of a business or other entity, you represent that you are authorized to bind that entity to these Terms.

3. Reservations, quotes & the order process

Giant Lockbox operates a reservation model. When you click “Reserve” on the site, no charge is made. A placement expert will call you to confirm the unit, your delivery site, distance and access, and the condition grade selected, and to provide a final all-in quote.

• Quotes: All quotes are estimates based on the information provided at the time. Quotes are valid for the period stated on the quote (typically 14 days) and subject to inventory availability.
• Order acceptance: A binding order is created only when you authorize payment by phone or in writing and we accept the order. We reserve the right to refuse any reservation or quote at our sole discretion (e.g., site is not accessible by truck, requested modifications exceed our capacity, or pricing on a quote was clearly erroneous).
• Modifications and custom builds: Modified units are built to your written specification. Production begins when you authorize the spec; once production starts, the order is non-cancellable. See the Refund & Returns Policy.

4. Pricing, payment & taxes

• Pricing: “Starting at” prices on the site reflect the base container only and do not include delivery, modifications, or applicable taxes. Final price is locked when our placement expert confirms your order.
• Payment methods: We accept major credit cards and ACH transfers, processed through a PCI-compliant payment gateway. Full card details are tokenized and never stored on our servers.
• Currency: All prices are in U.S. Dollars (USD).
• Sales tax: Applicable sales tax is added at the time of payment based on the delivery address.
• Errors: If a price on the site or in a quote is materially incorrect due to system or human error, we may correct it before delivery and you may cancel without penalty rather than accept the corrected price.

5. Delivery & site responsibility

Container delivery is by tilt-bed delivery truck. The buyer is responsible for:

• Confirming the delivery address is correct and accessible by the required truck type (typically 75 ft of clear straight run for a 20 ft container, more for a 40 ft).
• Verifying overhead clearance (a 40 ft high-cube on a tilt-bed needs roughly 17 ft of vertical clearance during placement).
• Ensuring the placement surface is firm, level, and capable of supporting the container’s loaded weight. Soft soil may require gravel pads, blocking, or pier blocks at the corners.
• Obtaining any local permits required for placing a container on your property.
• Marking utilities and avoiding placement over septic, well, or underground utility lines.
• Having an adult representative on site during delivery to authorize placement and sign the bill of lading (BOL).

6. Title & risk of loss

Title to the container and risk of loss transfer to the buyer when the container is offloaded at the agreed delivery site and the BOL is signed. From that point forward, the buyer is responsible for the container, including theft, weather damage, fire, vandalism, and any liability arising from its presence on the site.

7. Inspection & acceptance

The buyer must inspect the container before the driver leaves the site. Damage or non-conformance must be noted on the BOL before signing. Claims raised after the driver leaves and the BOL is signed clean are difficult to recover on. See the Refund & Returns Policy for the inspection checklist and damage-claim process.

8. Warranties & disclaimers

New (one-trip) containers

New “one-trip” containers carry the manufacturer’s 1-year structural warranty against defects in materials and workmanship under normal use. The warranty covers wind- and water-tightness, door operation, and weld integrity.

Used containers

Used containers are sold as-is, where-is. Cargo-worthy (CW) and wind-and-water-tight (WWT) grades meet the published condition standards for that grade at the time of delivery. Cosmetic wear (dents, dings, surface rust, faded paint, existing decals, interior floor wear) is normal and expected and is not a warrantable defect.

Disclaimer

EXCEPT FOR THE EXPRESS WARRANTIES STATED ABOVE, GIANT LOCKBOX DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. Some jurisdictions do not allow the exclusion of certain implied warranties, so portions of this disclaimer may not apply to you.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, GIANT LOCKBOX’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, YOUR ORDER, OR YOUR USE OF THE SITE WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM. IN NO EVENT WILL GIANT LOCKBOX BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF USE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the limitation or exclusion of certain damages, so portions of this section may not apply to you.

10. Indemnification

You agree to defend, indemnify, and hold harmless Giant Lockbox, its officers, employees, contractors, and trucking partners from any claim, loss, liability, damage, or expense (including reasonable attorneys’ fees) arising out of (a) your breach of these Terms, (b) your use of the container after delivery, (c) injury or property damage caused by improper site preparation or placement, (d) any modifications or alterations you make to the container, or (e) your violation of any law or third-party right in connection with your use of the container.

11. Intellectual property

The site, including its text, graphics, photographs, logos, design, and software, is owned by or licensed to Giant Lockbox and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from any part of the site without our prior written permission, except for limited personal, non-commercial use such as printing a quote or order confirmation for your records.

12. User content & reviews

If you submit reviews, photos, testimonials, comments, or other content to us or to third-party platforms in connection with a Giant Lockbox purchase, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content for marketing and customer-service purposes. You represent that the content is yours to submit and does not infringe any third-party right.

13. Prohibited uses

You agree not to:

• Use the site for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorized access to any portion of the site, our systems, or other users’ accounts.
• Interfere with the operation of the site, including via denial-of-service attacks, scraping at abusive rates, or injecting malware.
• Misrepresent your identity, affiliation, or authority when placing an order.
• Use the site to harass, threaten, or defraud any other party.
• Use containers purchased from Giant Lockbox for any illegal activity.

14. Third-party links & services

The site may contain links to third-party websites or services (e.g., manufacturer sites, trucking partners, payment processors, mapping services). Giant Lockbox does not control these third parties and is not responsible for their content, policies, or practices. Your interactions with third parties are governed by their own terms and privacy policies.

15. Force majeure

Giant Lockbox is not liable for delays or failures in performance caused by events beyond our reasonable control, including without limitation acts of God, fire, flood, hurricane, severe weather, port closures, dock or rail strikes, labor disputes, supply chain disruptions, fuel shortages, government actions, war, civil unrest, pandemic, or carrier breakdown. We will make reasonable efforts to notify you of any such delay and to fulfill the order as soon as practicable.

16. Governing law & disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. You and Giant Lockbox agree that any dispute arising out of or relating to these Terms or your order will first be addressed through direct, good-faith discussion between the parties.

If a dispute cannot be resolved that way, it will be brought exclusively in the state or federal courts located in Orange County, New York, and both parties consent to the personal jurisdiction of those courts. You waive any objection to venue in those courts.

To the extent permitted by applicable law, you and Giant Lockbox each waive the right to a trial by jury and the right to participate in a class action with respect to any dispute arising under these Terms.

17. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top of the page reflects the most recent change. Material changes will be posted on this page. Your continued use of the site after a change indicates acceptance of the updated Terms. Orders placed before a change are governed by the Terms in effect at the time of the order.

18. Miscellaneous

• Entire agreement: These Terms, the Privacy Policy, the Refund & Returns Policy, and any written order confirmation or modification spec form the entire agreement between you and Giant Lockbox regarding your order, superseding any prior oral or written communications.
• Severability: If any provision of these Terms is held to be unenforceable, that provision will be modified or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
• No waiver: Our failure to enforce any provision of these Terms will not be deemed a waiver of that provision or our right to enforce it later.
• Assignment: You may not assign these Terms or your order without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Notices: Notices to Giant Lockbox should be sent to the contact information below. Notices to you may be sent to the email address on your order.

19. Contact us

Questions about these Terms can be sent to:

Giant Lockbox
71 Dolson Ave, Middletown, NY 10940
Phone: (845) 343-0700 — Mon–Sat, 7am–7pm ET